Shipping policy

Shipping Policy

Last Updated: July 17, 2026

At Cakemate, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times are:

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These are estimated delivery timelines and may vary depending on the courier partner and destination.

3. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before payment.

We may offer Free Shipping on selected orders or promotional campaigns, which will be clearly mentioned on our website.

4. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email and/or SMS

  • Tracking ID

  • Courier partner details

You can track your shipment using the tracking link provided.

5. Delivery

Please ensure that the shipping address, contact number, and email address provided during checkout are accurate.

If delivery fails due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

  • Other circumstances beyond our control

Cakemate is not liable for delays caused by third-party courier services.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, please provide:

  • Order Number

  • Clear photographs of the product

  • Photos of the outer packaging and shipping label

  • A complete unboxing video

Approved claims will be resolved through a replacement or refund in accordance with our Return & Refund Policy.

8. Undeliverable or Returned Orders

Orders returned due to:

  • Incorrect address

  • Customer unavailable after multiple delivery attempts

  • Refusal to accept delivery

may incur additional shipping charges for re-dispatch.

If the order cannot be re-delivered, the order value may be refunded after deducting applicable shipping and handling charges.

9. International Shipping

Currently, Cakemate ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Cakemate
Website: https://www.cakemate.in
Email: support@cakemate.in