Refund policy

Return & Refund Policy

Last Updated: July 17, 2026

At Cakemate, customer satisfaction is important to us. As we deal in edible food products, all purchases are subject to the following Return & Refund Policy.

1. Returns

Due to the hygienic and perishable nature of our edible sprinkle products, we do not accept returns once an order has been delivered.

Returns will not be accepted for:

Change of mind
Ordering the wrong product
Incorrect quantity selected by the customer
Personal taste or color preference
Opened, used, or partially consumed products

2. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect product
A product with missing items

please notify us within 24 hours of receiving your order.

To process your request, please email us with:

Your Order Number
Clear photographs of the product
Photographs of the outer packaging and shipping label
A complete unboxing video recorded from the moment the sealed package is opened until the product is fully visible

Failure to provide an unboxing video may result in the claim being declined.

3. Replacement

After verification, if your claim is approved, we will provide:

A replacement product, subject to stock availability, or
A refund if a replacement cannot be arranged.

Our team reserves the right to inspect all evidence before approving any claim.

4. Refunds

Refunds are only issued when:

A replacement product is unavailable;
The product is confirmed to be damaged, defective, or incorrectly supplied; or
The order cannot be fulfilled by Cakemate.

Approved refunds will be credited to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

5. Order Cancellation

Orders can only be cancelled before they are processed for dispatch.

Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.

If you wish to request a cancellation, please contact us as soon as possible after placing your order.

6. Non-Refundable Situations

Refunds or replacements will not be provided for:

Incorrect shipping address provided by the customer
Delivery delays caused by courier partners, weather conditions, or other events beyond our control
Refusal to accept delivery
Claims raised after 24 hours of delivery
Minor variations in product appearance, packaging, or color that do not affect product quality